Delivery and Returns Policy
Last Updated: July 25, 2026
At Davin Wear, we are committed to ensuring your order reaches you quickly and that any returns are handled fairly and efficiently. Please read this policy carefully before placing your order.
Delivery Policy
Order Processing
- Orders are processed Monday to Friday, excluding weekends and public holidays.
- Most orders are processed within 1–2 business days after payment has been successfully confirmed.
- During busy periods, promotions, or holidays, processing times may be slightly longer.
You will receive an email confirming your order once it has been placed and another notification when your order has been dispatched.
Delivery Times
Estimated delivery times are as follows:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Delivery Charges
Delivery charges are calculated during checkout and depend on:
- Delivery destination
- Order size and weight
- Shipping method selected
Any applicable delivery charges will be displayed before you complete your purchase.
International Deliveries
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT
- Clearance fees
These charges are determined by the destination country and are the responsibility of the customer.
Delivery Delays
Although we work with trusted courier partners, delivery delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Customs inspections
- Public holidays
- Courier disruptions
- Incorrect delivery information provided by the customer
We will do our best to keep you informed if significant delays occur.
Incorrect Delivery Address
Customers are responsible for ensuring that delivery information is accurate before submitting an order.
We cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery details.
If you notice an error after placing your order, please contact us immediately. While we will make every effort to update the address before dispatch, we cannot guarantee changes once the order has been processed.
Lost or Damaged Deliveries
If your order arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.
Where appropriate, we may investigate the matter with the courier before issuing a replacement or refund.
Returns Policy
We want you to be completely satisfied with your purchase.
If you are not happy with your order, you may return eligible items in accordance with the conditions below.
Return Period
You may request a return within 14 days of receiving your order.
Returned items must reach us within the return period unless otherwise agreed.
Return Conditions
To qualify for a return, items must:
- Be unused and unworn.
- Be in their original condition.
- Have all original tags attached.
- Be returned in their original packaging where reasonably possible.
- Be free from stains, odours, damage, or signs of wear.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrect:
- Underwear
- Swimwear (unless the hygiene seal remains intact)
- Earrings
- Gift cards
- Personalised or custom-made items
- Items marked as “Final Sale” or “Non-Returnable”
Faulty or Incorrect Items
If you receive an item that is:
- Faulty
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery, providing your order number and clear photographs of the issue.
If your claim is approved, we will arrange an appropriate replacement, exchange, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original delivery charges are generally non-refundable unless the return is due to our error or a faulty product.
Exchanges
If you wish to exchange an item for a different size or colour, please contact us before returning the item.
Exchanges are subject to stock availability.
If the requested item is unavailable, we may offer a refund or store credit where appropriate.
Return Shipping Costs
Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels that are lost in transit.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must instead be returned in accordance with this policy.
Contact Us
If you have any questions regarding delivery, returns, or refunds, please contact us:
Davin Wear
Address: Address 43, Marlborough road Heysham. LA3 1TP
Website: https://davinwear.co.uk
Email: support@davinwear.co.uk
We aim to respond to all enquiries within 1–2 business days.